Issue 1: The magnetic card for the electronic door lock on the door is not responding.
Main causes: 1. Battery depletion; 2. Mainboard malfunction.
Solution: 1. Use a spare key to unlock; 2. Replace the battery and circuit board.
Issue 2: The magnetic card responds but cannot open the door.
Main reasons: 1. The lock cylinder spindle is loose; 2. Battery voltage is insufficient.
Solutions: 1. Use a spare electronic key or mechanical key to unlock; 2. Plug in the device or replace the battery.
ProblemThree. The property card settings have become invalid.
Main causes: 1. Incorrect building number and floor; 2. Damaged cards.
Solution: Reconfigure the floor number, floor level, or replace the card.
IssueFour. The master control card and emergency card can open doors, while other door cards cannot.
Main reasons: 1. Building number, floor number, and room number have not been set; 2. Door is locked.
Solution: 1. Set building number, floor number, and unit number. 2. Check if the door tongue is open; if not, the lock cylinder needs to be replaced.
IssueFive. The system should not allow the setting of authorization information.
Main reasons: 1. Previously, unauthorized information was set for systems other than this one; 2. The main board was damaged.
Solution: 1. Rotate the mechanical key inserted with the system-authorized card; 2. Replace the motherboard.
IssueSix, master card, building number card, floor card, cleaning card, cannot open the door.
Main reasons: 1. Limited authorization; 2. Illegally delaying; 3. Door lock time is inaccurate.
Solutions: 1. Re-authorize; 2. Re-issue; 3. Calibrate the door lock's clock.
IssueSeven. Guest cards cannot be used to open doors.
Main reasons: 1. Violation of time regulations; 2. Failure to set room numbers, floors, and unit numbers; 3. Using a key card for checkout and then using the original guest's card again; 4. Using the deactivation function to issue a new key card to open the door.
Solution: 1. Verify the guest's check-in/check-out dates and verify the time using the data card. If the time is incorrect, first set the time. If the guest's card date is incorrect, reissue the card. 2. Set the floor number, floor, and room number, and then re-swipe the check-out card.
IssueEight. The sliding door cannot be opened.
Main reason: Side cladding panels have not been installed correctly.
Solution: Check if the side panels are properly installed and reinstall/adjust them if necessary.
IssueNine. The locking mechanism cannot be locked.
Main cause: The door frame has not been properly installed.
Solution: Check if the door strike plate is properly installed and re-install/adjust the side trim.
IssueTen. When opening the door, the system indicates normal operation, but the door does not open. There is no sound of the motor operating.
Main cause: Motor failure.
Solution: Replace the motor.
ProblemEleven. The door cannot be opened, and when closing the door, the latch cannot automatically enter the lock mechanism.
Main reasons: The locking mechanism does not retract or operate smoothly.
Solution: Check if the retaining clips are popping open or are not functioning properly; readjust the side panels.