One: What should I do if the customized dimensions for the entire house are not suitable?
First, determine who is responsible. If the designer made a mistake in the measurements, the manufacturer can return and adjust the size. If the size cannot be modified, the furniture should be remade.
1、Full-house customized solutions, as per contract.
First, locate the original contract you signed, measure the customized furniture that doesn't meet the specified dimensions, and keep detailed records. This serves as evidence and allows you to directly communicate with the furniture manufacturer. They are usually willing to discuss and make adjustments. In reality, carpenters are skilled professionals, and it's unlikely that a simple disagreement would escalate into a conflict.
Second, customers can return and exchange products. Some full-house customized furniture has extremely unreasonable dimensions and cannot be modified. Customers can request a return and exchange. Most manufacturers will agree. If they refuse, customers can file a complaint with the Consumer Affairs Commission, and they will handle the matter, using legal means to protect their rights.
2、If no formal contract has been signed and no written contract has been established.
First, negotiate the change in dimensions. You can negotiate with the manufacturer to have them adjust the dimensions. In fact, many manufacturers offer this service, and they typically do so.
Second, regarding reimbursement: This process can be complex. Since the vendor is a reputable manufacturer, communication and negotiation are possible. However, if they refuse to acknowledge the issue, you can file a complaint with consumer protection organizations or the relevant government authorities. Since there is no contract, both parties share responsibility. As the manufacturer, they are also liable. You can attempt to resolve the issue through consumer protection organizations, but obtaining full reimbursement may be difficult.
Two. What details should be considered when commissioning a complete home?
1、Price
Currently, there are three pricing methods for full-house customization:1. Calculating based on projected area2. Calculating based on unfolded area3. Calculating based on the actual area of the houseRegardless of which method you choose, it is essential to clarify the pricing method when placing your order to avoid being misled.
2、Material Environmental Performance
Currently, there are a wide range of material choices for full-house customization, including solid wood, particleboard, fiberboard, plywood, and so-called "children's boards." Many small brands often use misleading claims, such as promoting that their boards are "formaldehyde-free" or "zero formaldehyde." Be cautious of such claims, as no board can guarantee the absence of formaldehyde. The environmental rating of a board is determined by its formaldehyde emission rate.
- It is crucial to carefully review the contract or include specific environmental requirements in the contract to avoid potential legal liabilities in the future.
3、Hardware accessories
Hardware accessories play a significant role in the lifespan of furniture. The quality of these accessories can greatly impact their performance and durability. Therefore, it is crucial to select reputable brands, consider the price and model, and ensure that the products are of high quality to avoid substandard materials.
4、Backboard
The back panels of custom-made furniture throughout the house can be an often-overlooked area, as they are closely adjacent to the walls. Therefore, it is crucial to clearly specify this in the contract. Many merchants take advantage of this to reduce material costs, so it is essential to carefully review the details.
5、Compare prices from multiple suppliers
No matter what kind of transaction you are undertaking, comparing prices from multiple vendors is essential. Evaluate vendors based on factors such as price, brand, and environmental considerations, and choose the vendor that offers the best overall value to avoid being misled and to prevent purchasing substandard materials that could lead to further problems in the future.